Terms & Conditions

This website is operated by Tele Dynamics Global Com Sdn Bhd.

Please note that it is assumed that you agree to any and all the terms and conditions of use (“Terms and Conditions”) if you use this website.

Tele Dynamics Global Com may, at its sole and exclusive discretion, change, alter, modify, add, and / or remove any part of the Terms and Conditions at any time without any prior notice. Therefore, you are requested to confirm the latest Terms and Conditions before using this website. This website may provide links to websites operated by Tele Dynamics Global Com’s affiliates. Use of such websites is subject to the terms and conditions of the individual websites.

Please also read these terms and conditions carefully and make sure that you understand them, before ordering any products from the site. Please note that before placing an order you will be asked to agree to these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order any products from the site.


Tele Dynamics Global Com make no warranty of any kind, with respect to this web site, including without limitation, the accuracy, reliability, completeness, fitness for particular purpose, non-infringement of third parties rights and / or safety of its contents. The contents of this website may be altered or deleted and the operation may be suspended or discontinued at any time without any prior notice.

Tele Dynamics Global Com shall not be liable for any damage incurred for any reason, including but not limited to, inaccuracy, alteration or deletion of the contents of this website, occurrence of a problem on this website, and suspension or discontinuation of operation of this website.

Intellectual Property Rights

Any and all rights to the trade names, trademarks and logos used on this website and belonging to Tele Dynamics Global Com, its group companies, or other companies are protected under the Trademark Law, Unfair Competition Prevention Law and other applicable laws. Use of the above without authorization from Tele Dynamics Global Com, its group companies or other companies that hold rights is prohibited.

Prohibited Actions

In the use of this website, the actions listed below are prohibited:

  1. The following actions with respect to Tele Dynamics Global Com or any of its group companies, their officers or employees, or any other companies, organizations or individuals
  • Libels or threats
  • Actions resulting in disadvantage or damage
  • Defamation
  1. Actions that are illegal or may be illegal
  2. Actions detrimental to public order and morality

Linking to the Website

Consent to the following is required in order to provide a link to this website:

  1. Use of the any logo for the purpose of providing a link is not permitted. (Use of the any logo requires prior granting of authorization by Tele Dynamics Global Com.)
  2. Any link that makes it unclear that the site is the Tele Dynamics Global Com website and may give a false impression to a third party is prohibited.
  3. Any link within the scope of the “prohibited actions” specified in these “Terms and Conditions of Use” is prohibited.

Proposals from Customers

Regarding proposals concerning products, technologies, manufacturing and / or sales methods, designs, etc., submitted to Tele Dynamics Global Com by its customers, unless Tele Dynamics Global Com specifically requests customers to do so, Tele Dynamics Global Com does not review any proposals from customers except those that come within the scope of “proposals to be reviewed”, described below.

Regarding proposals that are not “proposals to be reviewed” Tele Dynamics Global Com assumes no obligation to maintain confidentiality of such proposals and assumes no obligation to review such proposals.

Applicable Laws and Court of Jurisdiction

Unless otherwise specified, use of this website and application of the Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Unless otherwise specified, the Malaysia Court shall be exclusively the court of first jurisdiction for all disputes related to this website.

Linked Sites

Third parties’ websites linked to or from this website (“linked third parties’ websites”), except those of group companies of Tele Dynamics Global Com, are administered by such third parties at their own responsibility. Provision of a link to and from this website does not imply that Tele Dynamics Global Com has any special relationship with parties operating linked third parties’ websites or that Tele Dynamics Global Com recommends the contents of linked third parties’ websites. Tele Dynamics Global Com assumes no responsibility for the contents of linked third parties’ sites or use of such sites.

Price and Product

  1. Tele Dynamics Global Com shall make every effort to ensure that prices and details of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Tele Dynamics Global Com’s acceptance at its sole discretion and stock availability.
  2. Tele Dynamics Global Com shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, Tele Dynamics Global Com reserves the right to offer alternative product/s to the Customer of similar value and range.
  3. Prices charged for purchases on this website may be different from those charged in our stores.
  4. The prices charged are those applicable on the day you order.
  5. All orders are subject to confirmation of final availability and Tele Dynamics Global Com reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.
  6. All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognize the products only. The actual size, dimension and colour of the products may differ.

Registration and Account Security

  1. To register with Tele Dynamics Global Com website, you must be over eighteen (18) years of age.
  2. Customer is required to register before placing any order through this website. During the registration:
  • You must provide us with accurate, complete and up to date registration information;
  • You must safeguard your username and password;
  • You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
  1. Tele Dynamics Global Com has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
  2. Customer must self-update in http://eshop.tdgc.com.my/my-account/ profile, immediately of any changes to the information that you provided so that we can communicate with you effectively.
  3. Customer shall be liable for every order made under your login and agrees to indemnify Tele Dynamics Global Com for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.
  4. Should you find any unauthorised use of your login, you shall notify Tele Dynamics Global Com immediately and effectively.

Online Order

  1. Once you have selected a product that you wish to order, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.
  2. Customer shall pay for the order in full at the time of ordering via online banking or by supplying us with your credit card details from a credit card company acceptable to us, which we require in order to process your order. The credit card account must have sufficient funds to cover the proposed payment to us.
  3. We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called an “Order Receipt” stating that we are processing your order.
  4. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.


  1. The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer’s payment account depending on the period of time your financial institution required to arrange for the refund.
  2. You are not allowed to cancel the order once we have accepted your Order. If you wish to seek further information or assistant, kindly contact our customer care hotline +603 7966 1866.

Returns & Refunds

  1. You shall examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer care hotline +603 7966 1866 at the time of delivery; otherwise we shall have the discretion to refuse your claim.
  2. Exchange of the product or refund for the product can be arranged for the following reasons:
  • If the product is obviously damaged; you contact customer care at the time of delivery; and provide photographic evidence
  • If the product is damaged inside packaging after delivery; you contact customer care on the same day of the delivery; and provide photographic evidence
  • If the product ordered is different from the item delivered; and you contact customer care on the same day of delivery
  1. Inspection on the returned goods will be carried and if one or more of the conditions in paragraph 2 above is fulfilled, you are entitled to choose between exchange of the product if the product is available in our stock, or for a refund to be made to you through the Customer’s payment account, after 30 days from the approved return date.
  2. Goods returned for a refund shall be refunded at the price which you had paid at the point of ordering.

Payment Terms

  1. We accept payment by Visa, MasterCard and online payment. For the time being, Tele Dynamics Global Com accepts online bank transfers from AmBank, CIMB Bank, Hong Leong, Maybank, Affin Bank and RHB. Tele Dynamics Global Com shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.
  2. All product prices listed are in Ringgit Malaysia (RM).
  3. To provide secure online commerce transactions, we employ Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.
  4. Tele Dynamics Global Com may from time to time set credit limits for individual customers and Tele Dynamics Global Com reserves the right to limit sales including the right to decline sales to any customers.
  5. Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
  6. We reserve the right to change the payment terms for any order without prior notice.
  7. If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund. 

Standard Delivery

  1. We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by Tele Dynamics Global Com.
  2. We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Location Delivery time frame
Peninsular Malaysia 2 – 6 working days
Sabah & Sarawak 3 – 8 working days
Note: There is no delivery during Saturday, Sunday and Public Holiday
  1. On delivery of the product, you are required to sign for delivery. You shall examine the goods immediately upon delivery for any deficiencies and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.
  2. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
  3. Delivery Charges will be calculated based on the order received as below:
Orders Delivery charges
Peninsular Malaysia
Per delivery Per location RM 18.00
More than RM300 purchase / delivery / location FREE
Sabah & Sarawak
Per delivery Per location RM 25.00
More than RM600 purchase / delivery / location FREE
  1. If you are not available to take delivery or collection, we may contact and giving you instructions on either re-delivery or collection from Tele Dynamics Global Com.
  2. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the product to you) accept delivery of the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
  • charge you for our reasonable storage fee and other costs reasonably incurred by us; or
  • no longer make the product available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided).
  1. If you request for redelivery, we are entitled to charge for providing the service.
  2. It is the responsibility of the customer to notify Tele Dynamics Global Com immediately of any change to their delivery address.
  3. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely. 

Free Trial Equipment  

The subscription for Free Trial shall last for a period of 14 days and only offer to customer for delivery & installation within Malaysia. Equipment are owned by Tele Dynamics Global Com and shall be returned with it’s original packing immediately after the subscription ended. Throughout the subscription period, customer shall keep the equipment in good condition and use the equipment in a proper manner. Customer must not alter or adapt the equipment in any way, except as expressly authorized by us. Customer shall bear the entire risk of loss or damage destruction or theft of the equipment and all costs incurred thereto shall be fully borne by customer.

Force Majeure

We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

Data Protection

Kindly refer to our Privacy Policy which forms part of these Terms and Conditions.